E-mail

If you are looking for product information or concerns about your order, this is your best method. This is because most of the questions have to be researched with other depts before we can give you a proper answer. Customer emails are given the highest priority. E-mail us by clicking on one of the dept. contact links below

Customer Service / Order Desk
Use this email form to contact the Customer Service Dept. if you have questions about your order.

For faster service, please be sure to include your order Confirmation number in the subject of the email when referring to your order. This number can be found on your email receipt, shipping notice or on your Accounts page under Order Tracking and Management.

Product Questions
Use this form for all product related questions

General Questions
For General Questions

Business Office - Proposals etc.
For those who have a business proposal, link request or want to include a product in our catalog

Site Suggestions - Webmaster
Give us your opinion on how we can make our site a better shopping experience

Please do not send multiple emails to different depts. regarding the same issue. This actually slows response time considerably as all your emails are grouped together first and then forwarded to the appropiate dept. In fact, replying to the original email receipt is the very best way of contacting the order dept. while keeping all your important information intact!

Phone: 866-374-2337

Please note: This is not the customer service dept Do NOT call regarding product or order related questions.

Our representatives are prmarily trained to take your credit card information for people who choose Phone Order as their payment option. They do not have detailed information on products nor can they give you any information regarding your order. Email is the best means of contact in these situations as it insures that your questions, issues or concerns goes directly to the appropriate dept. meaning faster response time. If you are having problems with email or are without access, our representatives will be glad to take your contact information and send it to the appropiate department for you. Your can expect a response by email in one business day (Mon-Fri).

All Phone Orders must first be completed online using the shopping cart before calling in your credit card information. Simply choose Phone Order method as your payment option. The number is provided at the end of the procedure. Our representatives are available to take your order at any time 24 hours, 7 days a week. For more information on how to use the online phone ordering method of payment see our Customer Service page or click here!

Fax: 1-802-419-3057- For adminstration use only. Do not use this method for contacting us regarding your order. (If you wish us to respond, please include your email address!) Also do not use for Purchase Orders. See our Customer Service page for details on how to order using our Online Purchase Order System.

Regular Mail:

Stagepass.com Inc. 555 Rte 78 Suite 165 P.O. Box 717 Swanton VT 05488

For return items please use the address found under Return Policy and Procedure

Attention School Accounts. Do not send Purchase Orders to this address without first completing our Online Purchase Order using our shopping cart. Purchase orders received that are not found in our system will not be filled.